Complaints Policy

We value your feedback as it allows us to improve our products and services to all/our customers. If you think that we could have served you better, please let us know.

This document explains how you can contact us to raise a complaint against any aspect of the Yareel service and how we will work with you to resolve it.

Yareel has established an internal complaints procedure to make sure that your complaint is handled efficiently.

Yareel allows all users to report any content that may be illegal or forbidden. All such complaints will be reviewed within 7 business days

Yareel's moderators and administrative staff will decide the validity of the complaint according to the Terms and conditions. After the decision has been made, the user may appeal the decision within the next 24 hours

When the decision is made, according to the decision itself, any infringing, illegal, abusive or otherwise inappropriate content will be removed

Your first point of contact should be with Yareel Customer Service who will listen to your complaint and work with you to resolve it.

Information which will help us

To make sure that your complaint can be investigated and resolved as quickly as possible, please make sure you provide us with the following information:

We need to understand exactly what the problem is, so the more information you can provide the better.

How to contact us

By email:

By site: Contact us section

What will Yareel do

At Yareel we endeavour to provide the best service possible. As a result, when we receive a complaint we will ensure we do the following:

We will aim to resolve your complaint within 7 business days